Support that starts at launch.
We keep your product and the infrastructure behind it secure, fast, and current, so small problems get handled before they turn into outages.
The work that keeps everything running.
The people who built your product keep it running, or we take over one you already have.
Maintenance and updates
We keep your software, plugins, and frameworks current. Updates get tested before they go live, so nothing breaks in the name of staying up to date.
Security
Firewalls, malware scanning, access controls, and security patches applied promptly, so your product and your users' data stay protected.
Cloud services and monitoring
We set up and manage your hosting and cloud services, and watch them around the clock so problems are caught before your users notice.
Backups and recovery
Daily backups and a tested restore plan, so a bad update or a failed server is an inconvenience, not a crisis.
Performance and uptime
We keep pages loading quickly and track uptime, so slowdowns get fixed before they cost you users.
How we keep problems small.
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Prevention over firefighting
Most outages give warning signs. We watch for them and act early, which costs far less than an emergency fix.
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Clear response when you need it
When something does go wrong, you reach a person who knows your setup, not a queue and a ticket number.
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The team that knows your build
If we built it, we already know how it works. Support picks up where the project left off, with no ramp-up time billed to you.
Frequently asked questions
Do you support products you didn't build?
Yes. We start with an audit of the code and the setup, then take over maintenance, security, and monitoring from there.
Is this a monthly service or one-time help?
Both. Most clients are on a monthly plan that covers maintenance, monitoring, and support, but we also take on one-off fixes and projects.
What's your response time when something breaks?
Urgent issues are picked up first, and you hear from a person who knows your setup. Response times are agreed in your support plan.
Do you handle hosting?
Yes. We can host your site, manage your existing hosting, or move you to a better setup if the current one is holding you back.
Can you help with security compliance?
Yes. We put the technical controls in place and document them, and we work alongside your compliance advisors on the requirements that apply to you.
The rest of your product team.
